Terms of Use

This website is operated by ChevalEssence. By browsing our site or making a purchase, you agree to be bound by these Terms of Use. These terms apply to all users of the site, including visitors, customers, and anyone accessing our content or services.

1. Acceptance of Terms

By accessing this site or purchasing a product, you agree to our terms and conditions, policies, and any future modifications. If you do not accept these terms, you must not use this site.

2. Changes Without Notice

We reserve the right to modify products, prices, services offered, and these terms at any time without notice. It is your responsibility to review this page regularly.

3. Sales Conditions

Certain products may be offered in limited quantities. We reserve the right to restrict sales to certain individuals or regions or to limit quantities per order. No order is considered accepted until confirmed by us.

4. Order Information

You agree to provide accurate and up-to-date information when making purchases, including your contact details, billing and shipping addresses, and payment information. Any error may result in delays or refusal to process the order.

5. Intellectual Property

All content on this site (texts, photos, logos, design, etc.) is the exclusive property of ChevalEssence. No reproduction or use is permitted without our written consent.

6. Product Availability

We strive to keep inventory and product information up to date. However, in case of errors or out-of-stock items, we reserve the right to cancel an order or offer an equivalent replacement product.

7. Return and Replacement Policy

No refunds will be issued except for defective products. If an item is received damaged or unusable, you must notify us within 48 hours of receipt. We will carefully assess each situation and, if applicable, proceed with a replacement or refund.

8. Accuracy of Information

The content of this site is for informational purposes only. We do not guarantee that the information provided is always complete, accurate, or up to date. Product descriptions may be subject to change.

9. Limitation of Liability

ChevalEssence shall not be held liable for any direct or indirect damages related to the use of the site, purchase, or use of products offered. Use of the products is at your own risk.

The descriptions, information, and advice shared on this site are for informational purposes only and do not replace the advice of a veterinarian or qualified professional. It is the customer's responsibility to ensure the products are suitable for their horse by consulting a specialist if necessary.

10. Governing Law

These terms are governed by the laws of the Province of Quebec, Canada. In case of dispute, the courts of Quebec shall have exclusive jurisdiction.

11. Contact Information

For any questions about these terms, you can contact us at: contact@chevalessence.ca