Privacy policy

Last Updated: June 24, 2025

ChevalEssence operates this store and website, including all information, content, features, tools, products, and related services, to provide you with a personalized shopping experience (hereafter referred to as the “Services”). ChevalEssence uses the Shopify platform to operate this site. This policy describes how we collect, use, disclose, retain, and protect your personal information, in accordance with Quebec’s Act respecting the protection of personal information in the private sector (Law 25).

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this policy and understand the terms of collection, use, disclosure, and retention of your personal information described herein.

1. Personal Information Officer

In accordance with Law 25, ChevalEssence has designated a person responsible for the protection of personal information:

  • Name: Sarah Pierard
  • Email: contact@chevalessence.ca

You can contact this person for any questions or requests regarding your personal data.

2. Collection of Personal Information

We collect the following information depending on your interaction with our Services:

  • Contact details: name, address, email, phone number;
  • Financial information: payment method, transaction details (via Shopify);
  • Account information: username, password, preferences;
  • Purchase and browsing history: items viewed, added to cart, purchased or returned;
  • Communications with us: emails or messages sent;
  • Browsing data: IP address, device type, operating system, cookies, etc.

3. Use of Personal Information

We use your personal information for the following purposes:

  • Processing and delivering your orders;
  • Providing effective customer service;
  • Personalizing your shopping experience;
  • Communicating with you regarding your purchases, returns, or account status;
  • Sending marketing communications (with your consent);
  • Preventing fraud and ensuring site security;
  • Complying with our legal obligations.

4. Cookies and Similar Technologies

We use cookies to:

  • Analyze our website’s performance;
  • Offer a personalized experience;
  • Remember your preferences;
  • Display relevant advertisements.

You can refuse some cookies through your browser settings or via our cookie management banner. Note this may affect certain site functionalities.

5. Relationship with Shopify

Our online store is powered by the Shopify platform, which hosts our website and provides many necessary services for its operation (hosting, payment processing, cart management, traffic analysis, etc.).

Shopify may collect, use, and retain some of your personal information, such as your contact details, preferences, purchase history, or interactions with our store, in order to:

  • Ensure the proper functioning of the online store;
  • Personalize your shopping experience;
  • Improve services offered by Shopify and its partners.

Shopify may also use some of this data independently, for example to analyze purchase trends on a large scale or to offer improved features across its platforms. In these cases, Shopify acts as a data controller.

Some information may be transferred and processed outside Quebec, including in other provinces or the United States. Shopify commits to ensuring the security and confidentiality of this data in accordance with applicable laws.

For more information on how Shopify processes your personal data or to exercise your rights (access, correction, deletion, etc.) concerning data controlled by Shopify, please consult their privacy policy: 👉 https://www.shopify.com/legal/privacy

6. Disclosure of Your Personal Information

We do not sell your personal information. We only share it:

  • With Shopify for store operations;
  • With our service providers (payment, marketing, shipping);
  • With legal authorities if required by law;
  • In a business transaction (merger, sale, etc.), with appropriate safeguards.

7. Third-Party Websites and Links

Our site may contain links to other websites or platforms we do not control (e.g., social media, partners, articles). When you click these links, you leave our site, and those third parties’ privacy practices apply.

We encourage you to carefully read the privacy policies and terms of use of those external sites. ChevalEssence is not responsible for the security, data protection, or content published on these platforms.

Furthermore, information you share in public spaces (e.g., comments, social media posts) may be visible to other users without any control by us.

8. Transfers Outside Quebec and International Transfers

Some information may be transferred outside Quebec (notably to the United States), as our store is hosted by Shopify, which uses servers located in various countries. We ensure these transfers comply with applicable rules, including using standard contractual clauses and risk assessments required by Law 25.

9. Data Security

We take reasonable security measures to protect your data against loss, theft, unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure. We recommend protecting your login credentials and not sharing your password.

10. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. After this period, data is securely deleted. Data you provide directly is securely retained and deleted by ChevalEssence. Data stored and processed by our Shopify provider is managed according to their privacy policies, including secure deletion measures.

11. Your Rights (Law 25)

Under Law 25, you have the following rights:

  • Access your personal information;
  • Correct inaccurate or incomplete information;
  • Delete your information, subject to certain legal obligations;
  • Data portability in a structured, commonly used format;
  • Withdraw consent, if applicable;
  • Object to use for certain purposes, including marketing;
  • Information about automated processing, including profiling.

To exercise these rights, please contact: contact@chevalessence.ca. We will respond within a reasonable time frame.

12. Profiling and Automated Decisions

If we use automated technologies (e.g., product recommendations, audience segmentation), we will inform you transparently and seek your consent when required.

13. Privacy Incidents

In case of a privacy breach involving a serious risk of harm, we will:

  • Promptly inform you;
  • Notify the Quebec Commission for Access to Information;
  • Take appropriate corrective measures.

14. Data of Minors

Our site is not intended for persons under 14 years old. We do not knowingly collect personal information from minors without parental or guardian consent. If you believe a minor has provided us with data, please contact us to have it removed.

15. Recourse

If you believe your rights have not been respected, you may file a complaint with:

  • Commission d'accès à l’information du Québec
    2045 Stanley Street, Suite 900, Montreal, Quebec H3A 2V4
    Phone: 1-888-528-7741 | www.cai.gouv.qc.ca
  • Office of the Privacy Commissioner of Canada
    30 Victoria Street, Gatineau, Quebec K1A 1H3
    Toll-free: 1-800-282-1376 | https://www.priv.gc.ca/en

16. Policy Changes

We may update this policy at any time. In case of significant changes, we will post a clear notice on our site. The last updated date appears at the top of this page.

17. Contact Us

For any questions, comments, or requests regarding this policy, please contact:

ChevalEssence
Attention: Personal Information Officer
📧 contact@chevalessence.ca
🌐 www.chevalessence.ca